Free Domino's Pizza

Yesterday, I was hungry so I ordered Domino's Pizza through their website. This was my 2nd time I ordered pizza online. As usual, after submitting their form, I recieved the confirmation email stated that my order ID was 407. 

As we all know, Domino's Pizza is famous for its 30 minutes guarantee delivery. And so I waited.. and waited.. and waited.. I checked my email again and saw the tag ' 1 hour ago' besides Domino's confirmation email, meaning that it has been 1 hour since I placed the order.. I called their customer service and the guy who picked up my call assure me that he'll check into this matter and will call me back. And the waiting continues... Neither that I received any call nor pizza.. 

This morning, at 8, I wrote a complaint at their websites providing all details regarding the order that I've made yesterday. Luckily I just learned on 'how to write a complaint letter' from my English class. I even threatened them saying that I would write to a local newspaper regarding this problem.

 To my surprise, Domino call me back around 11 o'clock, rectifying the problem with me. They said the problem is due to the 'stop order' at the branch that supposed to deliver the pizza to me, meaning that they already have a lot of delivery order for that night and they've stopped taking delivery order. They claimed that they've tried to call me but my phone is unreachable. FYI, I enter 2 phone number for them to call.

Anyway, I was very satisfied on the way they handled my problem. They explain everything from A to Z and offered me everything that I ordered yesterday for free of charge which were 2 regular pizza, 1 cinnastick and 1 1.5l sprite. I said Yes... and so my pizzas were FREE..

These are the pizza set that I got for free...

As u can see, my complaint letter ID is on the box and the total amount is 0.00 ..

Hopefully next time, I'll be in this kind of mess again so that I could write a complaint letter and recieve pizzas for FREE again..